• Skip to main content
  • Skip to primary sidebar

Business Travel Tips

Tips and tricks for business travellers

Keep Track of Flight Changes & Get Special Offers Via Twitter

22nd September 2014 by Michele Neylon 1 Comment

Over the last couple of years most airlines have started using social media as part of their communications strategy.

While at one point this was 100% marketing / advertising only it’s now become an important channel for airlines and their passengers to communicate issues AND resolve them.

If you’re on Twitter then I’d recommend finding and following the airline(s)’ accounts. Of course not all airlines are as good at dealing with social media as others, so it will vary quite a bit.

Of the airlines I personally use I’ve found Air France and Aer Lingus to be very responsive.

And they know their customers have got used to using social media to resolve issues:

Our social media teams are currently extremely busy and are doing all they can to reply as soon as possible. Thank you for your patience.

— Air France (@airfrance) September 22, 2014

However Delta is yet to respond to any issue I’ve raised with them.

As for special offers and discounts – they all seem to be posting them via Twitter and if you want less email it’s probably a “saner” way of getting the information than filling your already busy inbox 🙂

Filed Under: airlines, social media Tagged With: Aer Lingus, Air France, Airline, Twitter

Reader Interactions

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Primary Sidebar

Priority Pass

Recent Posts

Tripit Now Offers a Desktop App for Mac

Packing Cubes Make Sense

5 Strategies for Smooth Business Travel

Vaccine in vial with syringe. Vaccination concept. 3d

Vaccinations: a Necessary Evil

5 Tips for the Perfect Flight Most Passengers Don’t Know About

Recent Comments

  • Sleeping Better With Milk? on Dealing With Jet Lag
  • Michele Neylon on Leverage “Cloud” Services To Keep Copies Of Travel Documents
  • Oleg Melnikov on Leverage “Cloud” Services To Keep Copies Of Travel Documents
  • Michele Neylon on US Changes ESTA Rules
  • Michele Neylon on US Changes ESTA Rules

Archives

Copyright © 2023 · Magazine Pro on Genesis Framework · WordPress · Log in